Privacy Policy
Privacy Policy
1. Introduction
Notorious Neons ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Notorious Neons and use our services.
2. Information We Collect
We may collect the following types of personal information:
- Contact information (such as name, email address, phone number)
- Demographic information (such as postcode, preferences, interests)
- Order details (such as products purchased, custom design specifications)
- Payment information (processed securely through Shopify and PayPal)
- Any other information you provide when using our site or services
3. How We Use Your Information
We collect and use your personal information for the following purposes:
- To enable you to access and use our site, associated applications, and social media platforms
- To contact and communicate with you
- For internal record keeping, administrative purposes, invoicing, and billing
- For analytics, market research, and business development, including to operate and improve our site, associated applications, and social media platforms
- To run competitions and/or offer additional benefits to you
- For advertising and marketing, including sending you promotional information about our products and services and information about third parties that we consider may be of interest to you
- To comply with our legal obligations and resolve any disputes that we may have
4. Security of Your Information
We are committed to ensuring that your personal information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.
5. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- To trusted third parties who assist us in operating our website, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential
- To comply with legal requirements, such as a law, regulation, court order, subpoena, or other legal process
- To protect our rights, property, or safety, and the rights, property, and safety of our users or others
6. Cookies
Our site may use cookies to enhance your user experience. Cookies are small files placed on your device that enable us to recognize your browser and capture and remember certain information. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent.
7. Third-Party Services
We may use third-party services for payment processing (such as Shopify and PayPal) and other business operations. These third parties have their own privacy policies addressing how they use your information.
8. Your Rights
You have the right to access, update, or delete your personal information. If you wish to exercise any of these rights, please contact us at admin@notoriousneons.com.au.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: admin@notoriousneons.com.au
- Phone: +61403362333
What are your neon signs made from?
Our neon signs are made from flexible LED tubing and mounted on high-quality acrylic backboards—durable, lightweight, and built to glow.
Compared to traditional glass neon, this material offers greater durability and a greener footprint.
Is it safe to use your neon signs?
Absolutely. Our signs use Energy-Efficient LED Technology, which means no heat, no glass, and no toxic gases—just safe, glowing vibes.
What’s the lifespan of a neon sign?
With proper care, your neon sign will last 100,000 hours or more, making it a long-term lighting solution you can rely on.
Do you offer international shipping?
No matter where you live, your neon’s coming in hot. We ship to every corner of the globe.
When can I expect my neon sign to arrive?
Since every neon sign is handmade to order (yep, even our presets!), we allow up to 21 days from the date of your order for it to arrive at your door. That said, it’s usually much quicker!
- Production Time - 1–2 weeks
- Shipping Time (Free Shipping) 5–7 business days
Need it in a hurry? No stress—if you’re on a tight timeline and need delivery within 10–12 days, just reach out to our support team and we’ll do our best to fast-track it with priority processing.
We partner with trusted couriers like DHL, UPS, USPS, FedEx, and TNT. Once your order ships, you’ll receive a full tracking number via email so you can follow your glow all the way to your door.
What should I do if my neon sign is damaged on arrival?
We don’t mess around when it comes to packaging. Each neon sign is wrapped in layers of protection like bubble wrap, tough edge guards, and solid cardboard boxing to make sure it gets to you safely.
In the rare event your sign arrives damaged, please reach out to us via email support@notoriousneons.com.au
We’ll take it from there—our team will work with the courier and send you a new sign on the house if needed.
What should I do if my neon sign hasn’t arrived?
We ship using fully tracked and insured courier services like DHL, UPS, USPS, FedEx, and TNT to ensure your sign gets to you safely. Once your order is on its way, you'll receive a tracking number via email, so you can follow its journey right to your door.
In the rare case your neon doesn’t arrive, don’t stress—just shoot us an email at support@notoriousneons.com.au
Our support team will get in touch with the courier to investigate the issue and, if needed, send you a replacement sign ASAP at no extra cost.
Do your neon signs come with a warranty?
Yep! All of our signs are covered by a 24-month warranty. If something goes wrong, we’ll replace it—free of charge.
What if I have an issue with my sign during the warranty period?
Just email support@notoriousneons.com.au with details of the issue. Our team may arrange a return for inspection before sending out a replacement.
What’s the process for returning an item?
Email support@notoriousneons.com.au with a video and photos of the issue. If approved, return the product in original packaging within 14 days. We’ll inspect it and either repair, replace, or refund.
What’s your policy on returns and exchanges?
We offer returns and refunds for faulty products only. If there’s an issue with your sign, we’ll do our best to make it right—whether that means repairing it, replacing it, issuing a full or partial refund, or another suitable solution.
Each case is handled individually based on the nature of the fault, and the final resolution (including any refund or shipping reimbursement) is at the discretion of Notorious Neons
Do you create custom signs using business logos?
Of course! Just upload your logo and we’ll get back to you with a quote and mockup within 1 business day. During busy times, it may take a little longer—but we’ll always do our best to respond quickly.
What colours are available for neon signs?
We offer a wide variety of vibrant LED colours—from subtle pastels to eye-catching neons like pink, blue, red, white, and more.
And if you’ve got a specific colour in mind that’s not listed, no worries—just shoot us an email and we’ll do our best to bring your vision to life!
What’s the cost of a neon sign?
Because custom neon signs vary in size, style, and design, pricing can differ. You can use our easy online design tool to get an instant price, or upload your own design for a free quote—no strings attached!
What’s the best way to install my neon sign?
Our signs are super easy to hang—just use the pre-drilled holes with screws, wall hooks, or chains. We include everything you need to get glowing fast.
Didn’t find what you were looking for?
WhatsApp Support - +61 403 362 333
Email: support@notoriousneons.com.au
We’ll get back to you as quickly as possible—usually within 12–24 hours.
